Cancellations made prior to your arrival in Cozumel will be awarded a full refund.
Once on the Island
Cancellation Phone Number – 044-987-857-1029 Fernando “Hampton” Conrado
All cancellations must be made by 5:00 PM on the day before your scheduled dive in order to be refunded for that day.
No refunds will be issued the morning of your scheduled dive should you decide to cancel at the last minute -or- no show for any reason.
All trips are scheduled as two-tank dives, unless otherwise specified. Should you choose not to dive one tank for any reason, you will still be charged for a two-tank dive.
Cancellations for night dives must be received by 3 PM the day of the dive.
Cruise ship divers, it is your responsibility to notify us of a change in your ships itinerary, whether it is re-routing or arrival time. Please do so by emailing us from the ship at firstname.lastname@example.org
Dives cancelled by the operator due to weather conditions and/or port closures by the Harbor Master will allow the client the option to reschedule the dive, receive credit toward another trip, or receive a refund for the dive. Please understand that rain does NOT prevent us from diving. If the port is open, we are too J
If your trip is cancelled or interrupted due to a tropical storm’s predicted path and/or landfall, you will receive a full refund of cancelled dives.
Sand to Sea Adventures reserves the right to refuse service to anyone, at anytime, with no refund if the diver is deemed to be unsafe, irresponsible, abusive or disrespectful to the crew and/or marine environment.
Exceptions to these cancellation policies will be made at the discretion of the operator and on a case-by-case basis.
Thank you for your cooperation!
Sand to Sea Adventures Staff